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Our Team

The team at Service and Creative Skills Australia (SaCSA) are passionate experts committed to developing the skilled workforce needed to strengthen Australia’s Arts, Personal Services, Retail, Tourism and Hospitality sectors. Meet our Board of Directors and Executive Team below.


Our Board

Gary Mortimer Board Chair

Board of Directors

Pr. Gary Mortimer (Chair)

Gary Mortimer is a Professor of Marketing and Consumer Behaviour at the Queensland University of Technology.

Prior to joining QUT Professor Mortimer spent over 25 years working with some of Australia’s largest retailers. Professor Mortimer was previously the Chair of the Australian Retailers Association (ARA) Consumer Research Advisory Committee. As an active researcher, he currently sits on the editorial boards of the Journal of Retailing and Consumer Services and International Journal of Bank Marketing.

Gerard Dwyer Board of Directors

Board of Directors

Gerard Dwyer

Gerard Dwyer is the National Secretary-Treasurer of the Shop, Distributive & Allied Employees’ Association.

Gerard has been the Secretary-Treasurer of the SDA-NSW Branch (2005-2014), National President of the Union (2008-2014) and SDA National Secretary since 2014. Gerard is currently Senior Vice President of the Australian Council of Trade Unions (ACTU), a member of the ACTU Executive and a member of the National Executive of the Australian Labor Party.

Paula Bauchinger Board of Directors

Board of Directors

Paula Bauchinger

Paula Bauchinger is the Executive General Manager – People and Culture at Abacus Group.

Paula has 25 years’ experience in Human Resources with 15 years in senior leadership roles in ASX companies covering the Retail, Property, and FMCG sectors.

Paula is tertiary qualified in adult education and psychology and has GAICD Accreditation.

Margy Osmond Board of Directors

Board of Directors

Margy Osmond

Margy Osmond is the Chief Executive Officer of the Tourism & Transport Forum, assuming the role on 1 October 2014.

Margy has extensive experience in policy development and advocacy, politics, membership organisations, management, media and public relations. She is a passionate advocate for the tourism and transport sectors and their importance to Australia’s visitor economy.

Before joining TTF, Margy was the inaugural CEO of ANRA which was established in 2006 as a lobby and research organisation to be the voice of the large national retailers in Australia. Prior to this, Margy was the CEO of the State and Sydney Chambers of Commerce in NSW for five years.

Robert Tonkli Board of Directors

Board of Directors

Robert Tonkli

Robert Tonkli is currently the Director of Mission and Operations at the National Catholic Education Commission.

A solicitor with a background in education and employment relations, he was previously the Assistant Secretary of the New South Wales Branch of the Shop, Distributive and Allied Employees’ Association (the SDA). Robert’s experience includes more than a decade of active participation in NSW WRAPS, the industry advisory training body for retail, wholesale, floristry, hairdressing, and beauty.

Stacey Schinnerl Board of Directors

Board of Directors

Stacey Schinnerl

Stacey Schinnerl is the Queensland Branch Secretary of The Australian Workers’ Union (AWU).

Prior to this role, Stacey was an Industrial Advocate for the AWU where she industrially represented members in a diverse range of industries including Retail, Personal Services, Hospitality & Tourism. Stacey has completed a Bachelor of Business (Human Resource Management & Employment Relations) at Griffith University.
Sally Basser Board of Directors at SaCSA

Board of Directors

Sally Basser

Sally Basser is an experienced non-executive director and currently serves on the boards of the Art Gallery of Ballarat, Bell Shakespeare Company, the Australian Youth Orchestra, the Australian National Academy of Music and the Australian Press Council.

Sally has extensive experience with the arts and cultural sector. Her areas of expertise include corporate governance, strategy, policy, risk management and compliance, human resource management and stakeholder engagement. 

From 2007 to 2017 she was head of the Commonwealth Office for the Arts where she played a central role in shaping and supporting Australia’s vibrant arts and cultural landscape, including developing the 2013 National Cultural Policy: Creative Australia. 

Since leaving the Australian Public Service, Sally has worked as a consultant with the not-for-profit sector with a particular focus on working with NFP boards and CEOs on board effectiveness and governance, organisational change and strategic planning. From May 2019 to May 2020, Sally was engaged on a 12-month contract as Associate Professor, Strategic Engagement (Creative Arts) Arts, Education and Law Group at Griffith University where she connected staff and students to government, industry and community organisations to create new opportunities for information sharing and partnerships. 

Sally has a deep understanding of the arts and cultural sectors from a range of perspectives including: arts and cultural policy and program delivery; arts training and workforce development; evidence-based advocacy; arts and education; regional arts; audience development; community engagement; Indigenous arts and languages; arts and tourism; and arts and disability. 

Our Executive Team

Natalie Turmine, CEO for Service and Creative Skills Australia (SaCSA)


Natalie Turmine, GAICD

Natalie is a passionate leader dedicated to workforce development who started her career as a Trainer at a Hospitality training company in the mid 90’s.

Since then, she’s had 27 years’ experience leading both commercial and not-for-profit organisations in the delivery of government funded Employment, Education and workforce development programs across Australia.

Natalie has experience in various CEO, Chair, Non-Executive Director, Advisory Board Member, Councillor and Government Policy Advisory roles, and Natalie advocates and advises on future focused productivity and workforce development needs across a range of industries.

Natalie’s most recent roles were as Chief Executive Officer of Campbell Page, delivering employment, education, community, Indigenous, family and youth services, Labour Hire and Environmental Social Enterprise from 80 locations across Australia, and as a Board Member of National Employment Services Association.

She is currently Chair of Australian Racing Drivers Club/Sydney Motorsport Park, Board member of Hydrogen House Australia, a State Councillor for Business NSW and Global Advisory Panel Member for Institute on Science for Global Policy – Hydrogen workforce development planning.
In her spare time, Natalie enjoys kayaking, camping and riding her motorcycle, and racing at Sydney Motorsport Park and Mt Panorama in her Datsun 280z V8 Race car and Triumph Daytona track bike.

Aaron Hines, Director Training Products & Projects for Service and Creative Skills Australia (SaCSA)

Aaron Hines – Director, Training Products & Projects

With over 15 years’ experience in the for-profit and not-for-profit Vocational Education and Training Sector, Aaron has successfully led registered training organisations across various industry sectors.

Aaron was previously the Director, ARA Retail Institute, Owner/CEO, Fluent Education, General Manager, Builders Academy Australia and Regional Manager, Navitas Professional. Aaron was the chair of the Industry Reference Committee (Retail/Wholesale), and member of NSW WRAPS IRC, VIC Services IAG, QLD Retail IAG and other education and industry committees.
Kay Joyce, Director Marketing Communications for Service and Creative Skills Australia (SaCSA)

Kay Joyce – Director Marketing Communications

Kay is an accomplished Marketing Communications Executive with over 20 years’ experience in marketing, communications and community relations within both the commercial and not-for-profit sector.

Working across a wide range of sectors including employment services, education and training, disability services, NDIS, hospital and health, aged care, and family and community services to name but a few, Kay excels at creating marketing and communications strategies that cut through the noise and position brands strategically and successfully in their markets.

Laze Pejoski, Director Insights and Planning for Service and Creative Skills Australia (SaCSA)

Laze Pejoski – Director, Insights and Planning

Laze brings extensive experience in policy analysis and economic modelling – including across labour market, migration and broader social policy issues.

His expertise also includes providing strategic advice on budget and other whole of government processes, in domestic and international stakeholder engagement and negotiations, and in-organisational capacity building and team leadership.

Prior to joining SaCSA, Laze was Director, Strategic Advice at Jobs and Skills Australia. Laze also held positions with Treasury forecasting on Australia’s external sector, including tourism, as Head of Policy for the G20 Saudi Secretariat, Director with Department of Prime Minister of Cabinet, and the Department of Immigration and Citizenship, where he set up their net overseas migration forecasting capability.

Lisa Lillis, Director Stakeholder Engagement for Service and Creative Skills Australia (SaCSA)

Lisa Lillis - Director, Stakeholder Engagement

Lisa Lillis is an executive leader with over 20 years of experience in senior roles across Training Services, Employment, and Community Programs in both the Public and Private sectors.

She is deeply committed to creating positive change in employment and education outcomes for industries which stems from her extensive knowledge and expertise acquired during her tenure at the Department of Employment and Workplace Relations and as a leader of an RTO. Lisa’s active participation in multiple Local Jobs and Skills Taskforce Groups for the Federal Government Local Jobs Program has allowed her to drive industry-focused solutions and achieve streamlined employment and education outcomes for industry stakeholders.

Nikki Kelso, Director, Operations for Service and Creative Skills Australia (SaCSA)

Nikki Kelso - Director, Operations

Nikki Kelso has 20 years’ senior leadership experience in the for-purpose sector, across all aspects of operations, organisational development and governance.

Nikki has brought her expertise to diverse areas including industry associations, migrants and refugees, and social justice areas. She has extensive voluntary and Board experience on community and human services non-profit Boards, and a passion for supporting growth of organisations contributing to a better society.

Jobs at SaCSA

Want to be part of a driven and purpose-led team, where the impact of your work will make a difference to the quality of life for learners, for industry and the Australian workforce as a whole? 

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