Retail Qualifications Continuum Review
We are reviewing five retail qualifications to align with evolving industry needs, enhance job readiness, and support diverse career pathways across the retail sector.
Draft Training Products
The drafts have been updated following guidance from the Training Package Assurance Body (TPA) on the Elements and Performance Criteria (EPC) and Application of Skills and Knowledge (ASK) templates.
Your feedback will help shape the final training products and support a skilled and sustainable retail workforce.
You can view the updated drafts and provide feedback directly using Markup.
For the best experience, please access Markup on a desktop device rather than mobile. Feedback must be received prior to the closing date to be considered.
Consultation period: 8 September – 6 October 2026
Project Overview
The retail sector is a major force in Australia’s economy, employing over 1.6 million people. The need for adaptable, multi-skilled professionals has grown as the industry evolves with technology and changing consumer behaviour. However, current qualifications often lag behind industry needs, lacking specialisation and core skills like managing customer aggression.
Stakeholders strongly support this project, emphasising the need for qualifications to better reflect rapid market innovation through a stronger focus on digital skill sets. They also highlighted the importance of developing foundational soft skills—such as cultural competency, communication in an omni-channel environment, managing customer aggression, and effective problem-solving—before graduation.
To address these gaps, this project will deliver a full review and update of the following qualifications:
