Hospitality
Powering Australia’s world-class food, beverage and accommodation experiences with a skilled and adaptable workforce.
About
Australia’s hospitality workforce is a cornerstone of the service economy, spanning restaurants, cafés, bars, hotels, resorts, event venues, and catering services. It is a diverse, customer-focused industry that provides roles ranging from food and beverage service, barista work, bartending and front-of-house operations to commercial cookery, patisserie, event management, and accommodation services.
The sector is evolving rapidly in response to changing consumer expectations, a growing focus on high-quality and personalised service, and the integration of technology – from digital ordering platforms to automated booking and payment systems. The workforce is also adapting to new trends such as sustainable sourcing, plant-based menus, and the blending of hospitality and tourism experiences.
2025 Workforce Plan Update
The Progress in Action: Tourism, Travel and Hospitality Workforce Plan Update, 2025 builds on the insights and outcomes of our 2024 report. It identifies the next phase of projects that begin to tackle the pressing workforce challenges outlined by industry, including occupational shortages and structural barriers to training and career progression.
Data Dashboard
SaCSA works with industry, unions, training providers, and government to deliver projects that strengthen skills, improve training quality, and support workforce sustainability across Australia’s Hospitality sector. From cafés and restaurants to hotels, resorts, event venues, and catering operations, our work ensures training reflects current industry needs and future opportunities.
Training Package
SaCSA is the steward of the SIT – Tourism, Travel and Hospitality Training Package, which defines the skills and knowledge required for careers across Australia’s vibrant tourism, travel, hospitality and events industries. These nationally recognised qualifications are designed to prepare people for a diverse range of roles, from front-line service to operational management, in settings that range from boutique venues and regional tourism operators to large hotel chains and global travel networks.
SaCSA works closely with industry, unions, training providers and government to keep this training up to date, so it reflects what employers are looking for and supports strong career pathways in this vital sector.